Privacy Policy

Last Updated: November 26, 2023

QINGXIANG is committed to protecting your privacy. This policy explains how we collect, use, and share information through our Messenger Chatbot platform and related services.

1. Information We Collect

We primarily collect non-personally identifiable information (Non-PII) necessary for bot functionality and analytics. This includes:

• **Messenger User IDs:** Used solely to facilitate chat interactions and session history management.
• **Conversation Transcripts:** Logged to train our AI model and improve automated responses.
• **Interaction Data:** Timestamps, message types, and button clicks for platform performance metrics.

2. How Information is Used

The information collected is used exclusively to:

• Operate, maintain, and improve the functionality of the QINGXIANG Chatbot platform.
• Analyze usage trends and measure the effectiveness of our services.
• Provide personalized support and troubleshooting.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share data only under the following limited circumstances:

• **Service Providers:** With vendors who perform services on our behalf (e.g., cloud hosting), strictly under confidentiality agreements.
• **Legal Compliance:** When required by law or to protect the rights, property, or safety of QINGXIANG or our users.

4. Data Security

We implement robust security measures, including end-to-end encryption for sensitive communications and restricted access controls, to protect your data from unauthorized access or disclosure.

5. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@qingxiang.com